Volta Trucks, a hypergrowth European Electric Truck Manufacturer, is looking for an Customer Excellence Executive at TaaS (Truck as a Service).
Please note: Preferred location for the candidate would be around Reading or Tottenham.
What you will do:
We are looking for a people's person, who is able to connect the dots and establish fruitful communication between stakeholders with different needs and requirements. You would project manage and act as trusted adviser and main point of contact for the operational level of all customers post-delivery, to ensure the customer is utilising our products to gain most success, to deliver further support (e.g. training, future planning) and identify TaaS sales & upselling opportunities.
- Focus on customer being successful with their purchase
- Advising across all Volta products
- Feedback to relevant stakeholders on issues and fights to resolve quickly and effectively
- Own relationship with 40 depot managers (representing ~20 customers), visiting each depot once per quarter in the first year and twice per year moving forward
- Collate customer feedback across Truck & TaaS pillars post-delivery, and reflect key learnings to the management board and the workstream
We would like you to have:
- Previous experience of working within a Customer Service, Sales or Aftersales role
- Proven Customer development skills
- Experience within a technical, automotive or commercial Vehicle field would be advantageous, but not essential
- Experience working within a fast-paced environment
- Fluency in English (B2 level minimum) is essential, other languages desirable
Our culture and Valued Behaviours
- We are a scale-up, so structures and processes can be new and constantly evolving.
- We are a diverse business, from many nationalities and backgrounds.
- We really value our people. We have a flexible & remote work environment and a great benefits package & pension scheme.
- You will have a genuine opportunity to make an impact on the business and society as a whole.
- You should closely share our values of safety, sustainability, and electrification.
- Be adaptable, resilient, and open to change
About us
Urban delivery is currently one of the most polluting activities in our cities. Traditional diesel trucks continue to pollute the air, and cause health and safety challenges to residents, while bringing necessary goods into city centres, because there hasn’t been an alternative. Until now.
Volta Trucks has developed the first ground-up full-electric commercial vehicle, paired with an innovative and highly disruptive business model. Founded in 2019, and having raised €300M of funding to date, we are bringing the full-electric Volta Zero to market at industry-leading pace and scale to help accelerate the transition to a sustainable future.