Volta Trucks, a hypergrowth European Electric Truck Manufacturer, is looking for Warranty and Claim handlers to join our Maintenance and Contracts Department within TaaS in Germany.
(Please apply only if you are a fluent German speaker)
What you will do:
The TaaS Maintenance Contracts department is under rapid growth as part of securing our customer promises for maximum vehicle availability and uptime. The department holds responsibility for the maintenance and service contract portfolio and content, the commercial warranty as well as operationally managing the partnerships needed in each city. This will involve internal communication leading and coordinating various stakeholders within the company as well as plenty of external activities both related to end-customers as well as partnerships.
What you will do:
- Manage inbound claims from our certified service partners
- Validate each claim in line with the terms and conditions set by Volta Trucks
- Process claims for payment or return to the service partner for additional information.
- Assess each claim in a timescale which is set by Volta Trucks
- Provide and create training methods to assist in ‘Claim Quality,
We would like you to have:
- Experience working in a service and aftermarket environment, ideally in the automotive industry
- Experience with previous Warranty Systems, Maintenance & Servicing, and/or Fleet Management
- Fluency in German and English are mandatory
Our culture and Valued Behaviours
- We are a scale-up, so structures and processes can be new and constantly evolving.
- We are a diverse business, from many nationalities and backgrounds.
- We really value our people. We have a flexible & remote work environment and a great benefits package & pension scheme.
- You will have a genuine opportunity to make an impact on the business and society as a whole.
- You should closely share our values of safety, sustainability, and electrification.
- Be adaptable, resilient, and open to change
About us
Urban delivery is currently one of the most polluting activities in our cities. Traditional diesel trucks continue to pollute the air, and cause health and safety challenges to residents, while bringing necessary goods into city centres, because there hasn’t been an alternative. Until now.
Volta Trucks has developed the first ground-up full-electric commercial vehicle, paired with an innovative and highly disruptive business model. Founded in 2019, and having raised €300M of funding to date, we are bringing the full-electric Volta Zero to market at industry-leading pace and scale to help accelerate the transition to a sustainable future.